This story was originally created on https://www.zendesk.com/blog/providing-great-customer-experience-holiday-rush/
In a Zendesk Research survey, they found that ticket volumes can increase as much as 42% over the holidays. To help keep the annual flurry of customer inquiries manageable, they compiled a list of tips that’ll help your team deflect more tickets and keep holiday CSAT scores high (all of which are capable with the Zendesk platform)
1. Build a list (and check it twice)
2. Bring the gift of self-service (to your site or mobile app)
3. Bots… the new elves in your support workshop
4. Chat your way to a few more holiday sales
5. A few more gifts under the tree
Of course, you can also explore the integrated ticketing solution bolstered by Virtual Observer and Zendesk.
Read more about this in the original post
#CustomerExperience #Zendesk #CSAT
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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