Avaya announced it has appointed Bob Lyons to lead the company’s global contact center organization.
The move adds focus on helping companies turn customer service into a competitive asset.
As general manager and vice president of Avaya’s customer service applications division, Lyons will oversee a business that plays a central role in driving customer service for thousands of companies around the world.
Lyons joins Avaya from Convergys, a global leader in relationship management that provides customer service outsourcing, where he first served as CIO and then increased his responsibilities to oversee operations for the company.
Prior to joining Convergys, he was the vice president of enterprise operations and technology at United Health Group, a managed healthcare company.
Lyons was also executive vice president and CIO at Telespectrum, a call center customer services organization, and has been a software entrepreneur and consultant.
Lyons believes that customer satisfaction is a profit-driving asset that can help differentiate companies in a highly competitive business environment. To help companies tap the full potential of customer service, he will focus on leading Avaya to deliver a new generation of contact center solutions that integrate advanced communications technologies, including the ‘always on’ capabilities of Avaya’s unified communications portfolio. Click here to read the full article...
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
-
A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Top 50 #Cu...
No comments:
Post a Comment