Do you ever want to change the layout of your screen area during playback of calls?
With Virtual Observer's (VO) dynamic views, you can eliminate data windows, resize certain components, and save your current layout as a different or preferred layout.
The next time you go to use VO, the screen will appear as you saved it the last time.
If you need to bring back a screen element you had previously removed, don't worry, it is always available from the drop down menus.
Every VO user can thus have their own unique preferred user interface.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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