We are pleased to introduce a groundbreaking new feature suite. It's called VO Live, and it really sets the bar high for quality monitoring features, especially when you consider it is included at no additional charge with the base Virtual Observer Professional package.
VO Live provides supervisors with the ability to monitor agent screen activity in real time and provide instant intervention.
Some Quick Highlights:
· Presents an overview of agent screen activity
· Allows for instant supervisor to agent chat
· Enables supervisors to take control of an agent’s desktop – remotely!
· Provides instant assistance to agents during calls
Ask your account manager for more information about VO Live today!
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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