Did you know...
Virtual Observer (VO) can be used to record screens in a dual-screen environment. Dual-Screen can be very effective, doubling the desktop landscape, for example, enabling supervisors to playback screens on one monitor and open evaluations on another.
Did you know....
Many customer implementations have seen VO replace many of the "big name" recording solutions. Customers have detailed to us how VO has performed better than the the system we replaced. Often customers are able to spend considerably less for equal or greater value, so the end result is rapid return on investment and an extremely low cost of ownership.
Did you know...
VO is able to record screens in a Citrix environment. Citrix allows Windows apps to run in a Linux environment. Linux is gaining popularity with enterprises because of their reliability and performance.
* FYI, check out Xandros to see one of the emerging Linux OS environments. Xandros powers some models of the new sub-$400 mini-laptop, such as the Asus EEE.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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