Shoretel is an emerging player in the VoIP phone system market.
We've heard from quite a number of Shoretel customers who have stated that the existing call recording systems available for Shoretel are not getting the job done.
Based on the market's demand for a reliable, robust call recording system for Shoretel phone systems, we are pleased to announce that we have a Shoretel Logger which is ready-to-implement today and we are committed to having a fully integrated Virtual Observer Professional (with quality assurance features) with Shoretel compatibility released by Q2 2008.
Virtual Observer Professional for Shoretel is a call logger with robust quality monitoring features: Evaluation, Performance Reporting, E-Learning, Screen Capture, Supervisor-Agent Chat, and much more.
Businesses can implement the Shoretel Logger today and turn on the quality monitoring features when they become available.
The system is modular, so they will be able to start small and think big, which is important to us.
We want all customers to be able to buy the right system for their requirements, and be able to add functionality as needed.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
-
The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda...
No comments:
Post a Comment