CSI releases Customer Survey Module for Virtual Observer
Coordinated Systems, Inc. (CSI), of East Hartford, CT, is pleased to announce the release of a new Customer Survey Module for Virtual Observer (VO) 3.0, a complete call center quality monitoring and VoIP recording solution. The new module, named VO Survey, automates the customer feedback process as part of an overall call recording and quality monitoring program.
Users of Virtual Observer have always been able to utilize supervisor evaluations of recorded calls between customer service agents and their customers in order to assess quality and provide training to their agents. This process is now enhanced by the ability to also include actual customer feedback in the evaluation process, creating a very accurate assessment of call center performance....read more about this customer survey tool.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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