Just a corny play on words to end the christmas season and get back to work. We've added a nifty little news script in our sidebar that will bring you the latest call center news in real time. Check it out, and check back with us after the new year. If you've subscribed, you'll be notified when we write our next blog post.
In the meanwhile, let's start thinking about our New Years resolutions and goals for 2007. Remember, even Ebeneezer Scrooge was able to change for the better...
Merry Christmas and Happy Holidays!
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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