Besides this blog, there are many other blogs out there covering the call center industry. I've compiled a list:
Call Centre Confidential - Call Centre Confidential is my diary as a Team Manager. Next stop Bombay (and back).
Call Center Purgatory - Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
CallCenterScript - Call Center lessons and knowledge I've learned from owning a Top 50 Inbound and Outbound Call Center for 12 years.
Medical Insurance Call Center/Customer Service Reps
The Off Shore Call Center Invasion
Asterisk VoIP News
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
-
A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Top 50 #Cu...
Thanks for placing a link back to Call Center Script. :-)
ReplyDeleteI'd like to email you personally and award your blog an Incredible Badge Award. Please visit this link to know more.
http://www.callcenterscript.com/hall-of-acclaim.html
You can email me back to receive details on how to claim your badge (callcenterscript@gmail.com).