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We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio... -
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
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- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
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There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
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Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
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The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda...
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