Thursday, October 20, 2016
Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization.
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Wednesday, October 19, 2016
Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her digital life through a collection of social apps, from Facebook to iMessage to Instagram to Snapchat. On all of them, she’s messaging.
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Tuesday, October 18, 2016
CSI Extends Advantage of Virtual Observer Call Recording and WFO to Support Avaya IP Office 10 Platform for Contact Centers
Our new recording method has been developed with customer value in mind, providing an affordable licensing model and an extremely robust WFO feature set which has never previously been available for IP Office customers CSI extends advantage of Virtual Observer call recording and WFO to suppor
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