Tuesday, January 31, 2017

Customer experience: The newest reason to adopt cloud services




Saving money is no longer the top reason to implement cloud services, say top CIOs.  The use of cloud has evolved so that IT leaders think of it as the tool to help them achieve a wide range of business outcomes.

The number one goal is to provide the best customer experience, especially in the competitive contact center market.

Read the original article on #CustomerExperience and the Cloud

Thursday, December 29, 2016

5 Mistakes You Should Avoid with Your Customer Service Scripts



Somewhere along the line, the customer service industry envisioned that it would be a great idea to start scripting everything. On the surface, it seems as though a script allows little room for error.

Read the full article:
5 Mistakes You Should Avoid with Your #CustomerService Scripts:

Monday, December 19, 2016

Call Center Employees: The Superheroes of Customer Experience



Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience, with the ability to build long-term brand loyalty and shape the customer journey. Positive outcomes for every customer interaction is critical.

Read the entire article here:
Call Center Employees are the superheroes of #CustomerExperience

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